Complaints Policy

At Wexel Property, we are committed to delivering a high standard of service. However, if something goes wrong, we want to hear from you so we can put it right.

1. How to Make a Complaint

Complaints should be submitted in writing via email to admin@wexelpm.co.uk. Please include as much detail as possible, including dates, names of any members of staff you dealt with, and where able, any supporting evidence.

2. Acknowledgement

We will acknowledge receipt of your complaint within 3 working days.

3. Investigation

Your complaint will be reviewed by a member of our team. We may contact you for further information if required. We will provide a formal written response addressing your specific complaints and proposing resolutions where appropriate.

4. Our Final Investigation

If you remain unhappy, your subsequent complaint will be investigated and we will provide a written response outlining our final position and proposing resolutions where appropriate.

5. Escalation

If you are not satisfied with our response, you may refer your complaint to The Property Ombudsman:

6. Continuous Improvement

All complaints are recorded and reviewed to help us improve our services.